FAQ
What is the minimum amount for an online order?
There is no minimum order for an online order. Items are sold in minimum quantities.
When do online orders get processed?
Online orders are processed in 1 to 3 days
Can I cancel my order?
Yes, if you reach us before we process the order. Call us at 800-654-5010 (or email us at sales@jeanniesent.com - we're happy to cancel it. If it's already being processed or out for shipment, you can return your order, and we'll refund you for your purchase. Please allow 10-14 days for the refund to post to your account.
How will I be able to track my order?
Upon shipping the tracking numbers and expected delivery date fwill be sent by email. To track directly from UPS click here.
You can also contact UPS at 1-800-742-5877 or visit the UPS website at: www.ups.com.
What payment methods can I use?
We accept Visa, Master Card, American Express, and Discover.
How do I receive an invoice for my order?
You can reorder an entire order. Login to your account, then go to the My Orders page under My Account. Click on the order number you wish to reorder, double check that you want to reorder that exact product and quantity, then click Reorder and continue the checkout process.
If you want to reorder only some items from a previous order, visit the My Catalog section under My Account. All items previously purchased online will be displayed, then just shop as you normally would
Do you have any coupon codes or discounts available?
Will I Be Charged Tax?
In order to comply with the various state and local tax law requirements, we are required to retain in our files, a properly executed exemption certificate from all customers who claim a sales/use tax exemption.
Please send your tax-exempt certificate or resale certificate along with your customer number to:
Email: sales@jeanniesent.com
Fax: 978-453-0513
Mailing Address:
Jeannie's Enterprises
44 Stedman St Unit 1
Lowell, MA 01851
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